www.FrontlineSourceGroup.com

Our Dallas, TX client is seeking an Information Systems Specialist.

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Position Objective:

The Objective of the Information Systems Specialist is to oversee the implementation of technology and take responsibility for the computer systems within the company, oversee installation, ensure backup systems operate effectively and provide support to the field and the company.

Job Responsibilities:

Guest Service

Demonstrate Superior Service by providing “Service with Vibe”

Demonstrate the 9 Points of Superior Service

Commitment to our guests’

Be the leader in providing prompt and courteous service

Be the ambassador of the “Vibe” – Lead by example

Professionalism

Efficiency

No problem is too small – Never say No

Handle guest complaints professionally

Ensure IS  systems and equipment are functional to run a restaurant

Field Support

It is the responsibility of the Information Systems Specialist to demonstrate and reinforce great leadership behaviors and our values in a fair, consistent and respectful manner to each of our franchisees.  You will be responsible for:

Consulting with users, management, vendors, and technicians to assess computing needs and system requirements

Provide Help Desk support to the Support Center team members

Serve as a liaison between vendors and franchisees

Collaborate with department heads, managers¸ vendors and others to solicit cooperation and bring resolution to problems

Providing users with the appropriate and timely support and advice

Provide detailed plans for the accomplishment of project goals

Partners with vendors to ensure applications are being optimized.

Technology

The objective is to have hands on knowledge of current operating systems, therefore you will be accountable for:

Staying abreast of advances in technology

Evaluating user needs and system functionality and make recommendations

Scheduling upgrades and security backups of hardware and software systems

Researching and installing new systems

Ensuring all systems run smoothly, including anti-virus software, print services and email systems

Stores are PCI ready

Having full knowledge of POS systems

Standards

Provide a service that is consistently Superior as quickly as possible.  You will maintain the standards set for:

PCI  standards

Hardware and software licensing regulations

Security and anti-virus standards

Ensuring the security of data from internal and external attack

Providing secure access to the network from remote users

Provide the upkeep, maintenance and security of networks

Establishes and monitors key indicators to ensure a the systems supports the business needs

Compliance

Ensure that locations are in compliance with all local, state and federal information systems regulations or any other governing local, state and federal regulation.  You will be accountable for:

PCI  compliance

Hardware and software licensing compliance

Security and anti-virus compliance

Keep the location in compliance with the Franchise Agreement/License at all times

Protect confidential information

Skills/Qualifications

Degree in computer science or equivalent.  College degree preferred

Minimum 2 yrs of managing web based applications

Ability to multitask and manage multiple projects simultaneously

Strong Project Management skills

Must have restaurant IS experience

Must have POS knowledge

Must have exceptional IS skills and fundamentals

Must read, write and communicate in English as it relates to the job

Ability to work with limited supervision

Ability to manage crisis situations in a calm and professional manner

Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, and approaches to problems

Great listening skills and taking time to understands the points being made and asking questions to gain clarity of the situation

Ability to compile, categorize, tabulate, verify and process data

Please visit us on the web at www.frontlinesourcegroup.com

Equal Opportunity Employer, M/F/V/D.  Candidates must have authorization to work in the U.S.  Clients will not sponsor visas.

Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas, Tennessee, and Arizona, with locations in: Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land, and The Woodlands.

Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements.  We work with clients and candidates in all areas of the United States and Canada.

Frontline Source Group is a proud sponsor of www.jobertalk.com.  Please visit the site to get involved with social job networking across the web.

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