Our Frisco, TX client has an immediate need for a Customer Care Specialist to build and maintain relationships with their clients in the medical industry in order to promote our products and services.  This is a direct hire opportunity

Job Responsibilities:

  • Open customer accounts by recording account information
  • Maintain customer records by updating account information
  • Train our clients on the use of our online services
  • Audit their satisfaction as well as motivate the repeat usage of our products and services
  • The Customer Care Specialist will be available to assist the clients with any issues they might have, resolve product or service problems by clarifying the problem and explaining the best solutions to solve the issue.
  • A professional & positive attitude is the key for this role.
  • Customer Care Specialists will have product knowledge, quality focus, problem solving, market knowledge, documentation skills, listening, phone skills, resolving conflict, analyzing information and multi-tasking.
  • The ideal candidate must have strong interpersonal skills, must have an outgoing and engaging personality and must be very customer focused.
  • Shipping and receiving of daily inventory.

Requirements:

  • Previous experience in the health care industry is preferred.  Proficiency in: MS Word; MS Outlook; MS Power Point; MS Excel; working knowledge of Quick Books preferred
  • Salesforce.com experience is highly preferred.
  • High School Diploma, 2 years of college or technical training preferred
  • 2+ years experience
  • Excellent communication skills in English, both written and verbal.
  • Ability to build and maintain good relationships with clients.
  • Ability to train customers.
  • Strong work ethic.
  • Must be customer focused and Internet literate.
  • Any past customer service experience is an advantage.
  • Any past customer service experience in the health care field is preferred
  • Must be able to lift 50 pounds

Please visit us on the web at www.frontlinesourcegroup.com

INTERESTED? CLICK HERE TO APPLY!

Equal Opportunity Employer, M/F/V/D.  Candidates must have authorization to work in the U.S.  Clients will not sponsor visas.

Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas, Tennessee, and Arizona, with locations in: Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land, The Woodlands, Nashville, and Phoenix.

Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements.  We work with clients and candidates in all areas of the United States and Canada.


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