Our client in Plano, TX Is looking for an Account Manager. The selected candidate will have the following skill set:
Account Executive will manage the client service team ensuring that customers are retained, satisfied and their needs are fulfilled. The Account Executive is responsible for implementation and ongoing administration. This includes initial plan documentation, project management, and ongoing administration.
Works closely with internal resources to update all client service related policies and procedures. Responsible for the resolution of client complaints, issues and other matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
Direct staff management of the client service team and results
Represent the Service Team across the organization
Handle client escalations from the CSR’s and admin teams
Quickly assimilate the existing and future challenges of the service team
Continually assess existing infrastructure (people, process, systems and data) for improvement areas
Oversee all aspects of client implementation, renewal process, and post enrollment processes for all benefit plans
Continually build and further define service differentiators
Manages current and future projects and sees through to completion
Perform root cause analysis and implements proactive service delivery solutions
Optimize service infrastructure and model
Manage the implementation and adoption of service tools (systems, processes, etc.)
Document, train, support and troubleshoot all escalated client issues
Bachelor’s degree or related experience in business, preferably in Client Service
10+ years demonstrated management experience with complex projects in the benefits industry (preferably Health & Welfare), or other related experience
Previous experience with Microsoft Dynamics CRM and SharePoint strongly preferred
Experience in working collaboratively and building teams
Excellent communication skills both verbal and written
Excellent follow through and detail orientation skills
Proven ability to multi-task
Ability to work in a fast-paced, team environment
Knowledge of MS Office Suite
Health & Welfare enrollment experience strongly desired
The work is typically performed in a normal office environment on site at. Some travel and extended hours may be required.
In order to speed up the interview process, we invite you to create a video profile for immediate review. “Video Resume” This tool is cutting the number of interviews it takes to get to the offer, so we welcome you to take advantage of this wonderful tool.
Please visit us on the web at http://www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.