Our West Houston, TX client is in need of an Warranty Administrative Assistant for the Warranty department.
POSITION SUMMARY:
Responsible for resolution of warranty related activities, with the ultimate goal of maximizing customer satisfaction while controlling warranty-related expenses.
RESPONSIBILITIES:
CUSTOMER SERVICE / WARRANTY
Performs normal daily warranty duties, including but not limited to heavy customer contact via phone and email; providing direction to customer on normal maintenance issues; daily scheduling and contact with sub-contractors, warranty stations and in-house staff.
Ensures the efficient, accurate and timely tracking of incoming warranty requests and follow-up. Reviews and updates daily / weekly reports.
Works with corporate staff on customer relations projects and research history.
ADMINISTRATION:
Oversees/prepares monthly reports and analysis for management review.
Purchase Letters and Warranty Transfer documents.
Performs other duties as assigned.
REQUIRED EXPERIENCE:
Minimum of 3 years working in a customer service-related department.
Experience working in high-call volume environment.
High School diploma or equivalent
COMPETENCIES:
Self-motivated, pro-active, result-oriented professional with an ability to work with minimum direction.
Strong oral and written communication skills.
Skilled in the ability to determine customer needs/requirements.
An approachable, engaging and effective listener.
Excellent phone skills.
Strong customer service mentality.
Ability to multi-task.
Positive “can-do” attitude.
Strong computer skills (Word, Excel and database applications).
Please visit us on the web at http://www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.