Bilingual Call Center Representative – Farmers Branch TX

Our Farmers Branch, TX client is seeking 2 Bilingual Inbound Call Center Representatives on a contract to possible hire basis in the security industry. 

Position Summary:
We are looking for someone who is self-motivated with a good attitude to receive 80 – 100 calls per day assisting customers.

Answer inbound calls regarding customer needs with a professional attitude
Input and maintain data into company database
Expediting of activities
Handle customer service complaints and monitor reasons/resolution
Other miscellaneous administrative duties as needed

2+ years of previous call center experience
Bilingual (English/Spanish) Required
Security industry experience HUGE PLUS
Professional attitude and phone etiquette required
Possess excellent customer service skills
Must have excellent interpersonal skills and positive personality
Strong problem solving skills
Must be a team player who is self-motivated and a dependable hard-worker
Strong computer skills including MS Windows, Word, Outlook, and Excel

Please visit us on the web at


Equal Opportunity Employer, M/F/V/D.  Candidates must have authorization to work in the U.S.  Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements.  We work with clients and candidates in all areas of the United States and Canada.

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