Bilingual Customer Service Rep – Houston Texas

www.FrontlineSourceGroup.com

Our Northwest Houston, TX client is seeking a contract to possible hire Bilingual Customer Service Representative.

The position is one that requires a strong technical aptitude with customer service, interpersonal and organizational skills being a necessity.

Apply Now!

POSITION SUMMARY:

The Customer Service Representative performs the following duties, receives and processes incoming sales and service requests to meet the needs of the customer.

ESSENTIAL JOB FUNCTIONS:

  • Actively supports the company’s quality process to achieve total satisfaction of customer’s requirements, striving for error free work.
  • Answers all incoming requests for products and services to meet the needs of the customer.
  • Processes all customer purchase orders as outlined in the ISO Procedures Manual and according to the customers requirements.
  • Informs the customer of the order status and takes action to ensure orders are expedited to meet the customer’s needs.
  • Provides copies of literature to customers as needed (i.e. Operation and Maintenance Manuals, spec sheets, etc.)
  • Works closely with the Business Unit Leader and the Operations Manager, regional sales managers to service new and existing accounts.
  • Prepares all customers quotations per customer specifications
  • Logs customer complaints according to the ISO Procedures Manual, notifies management of any lost sales and initiates resolution of the problem to prevent recurrence.
  • Processes product returns according to the “Return Goods Authorization Process” outlined in the Customer Service Procedures Manual.
  • Maintains complete and current catalogs and price lists for the purpose of providing customers with information and assistance
  • Assists in the training and development of any new CSR’s.
  • Processes credit memos when needed as outlined in the ISO Manual
  • Sees that all invoice filing is updated and easily attainable.
  • Provides proof of deliveries as needed.
  • To direct product and pricing information flow between customers specific to topics concerning technical products and services.
  • Coordinate the schedules of tempered water orders with our customers and engineering, procurement, production and shipping departments.
  • To support Customer Service and Sales teams by interacting with the Engineering department on product design and manufacturing variations as are requested by customers, and have been approved by the appropriate manager of the Technical Customer Service Department.
  • Provide functional support to the International Account
  • Coordinator on day to day issues as may be required to complete those duties on a temporary basis.

POSITION REQUIREMENTS:

  • Previous sales or customer service experience.
  • Bilingual (Spanish).
  • Requires high school diploma or equivalent.
  • Product knowledge of industrial safety products or plumbing products is required.
  • The associate must be able to work on AS400 computer programs and have experience with Microsoft Office Word, Access, and Excel PC based programs.  The position will require extensive activities with the telephone, keyboard and other computer input methods. A good ability with the English language, oral and script, and letter writing are prerequisites for this position.

Please visit us on the web at www.frontlinesourcegroup.com

Equal Opportunity Employer, M/F/V/D.  Candidates must have authorization to work in the U.S.  Clients will not sponsor visas.

Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas, which location in Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land,  and The Woodlands.

Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements.  We work with clients and candidates in all areas of the United States and Canada.

Frontline Source Group is a proud sponsor of www.jobertalk.com.  Please visit the site to get involved with social job networking across the web.

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