Our Plano, TX client is seeking a contract to possbile hire Bilingual Customer Service Representative . As the Customer Care Representative, you will serve as an information resource to our homeowner clients; answering questions regarding their accounts, as well as general operational questions, locating requested information using our proprietary software.
Receive incoming client telephone calls.
Verify and/or research data and information to appropriately answer clients’ questions.
Maintail good rapport with property owners by delivering excellent customer care.
Participate in job-related training sessions and seminars.
Other special projects and assignments as needed.
High School diploma or General Education Degree (GED), and at least 2 years related customer service experience in a call center environment. Proficiency in MS Office (Word, Excel and Outlook), Custom Applications, and Internet software. Must be Bilingual: (English/Spanish-able to read, write, and speak Spanish and English fluently).
The ideal candidate will possess:
A Positive Attitude, with a “Can-do” spirit.
Excellent communication skills, verbal and written
Strong interpersonal skills to serve a multitude of clients and varying issues, creating a positive outcome.
Able to handle multiple tasks in a dynamic environment
Self-starter: works with minimal direction
Ability to learn and navigate through custom software quickly
Able to sit for long periods of time and handle a high volume of calls
Team Player, with genuine care and concern for others
Please visit us on the web at http://www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.