Our Spring, TX client is in need of a Bilingual Customer Service Representative for a Direct Hire opportunity.
This is an excellent opportunity to join a Global company on a Direct Hire basis.
Purpose of Position:
The Customer Service Rep is responsible for interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services in order to provide a superior service to customers to ensure mutual satisfaction.
Manage customer accounts in designated territory (Mexico for this position)
Answer all inquiries from customer, Sales Reps and Sales Managers in a timely manner
Answer all incoming calls/ check messages and return all voicemail calls promptly
Enter and Acknowledge all orders and quotes with accurate delivery times.
Update customer or agent regarding all delays or changes in lead times.
Process orders, forms, applications, and requests
Review all quotes, orders, dispatches and invoices for accuracy
Review Backlog daily for any possible dispatching and updated invoicing
Enter daily numbers into master log
Aid the Accounting Department in resolving any disputed or unapproved charges
Provide accurate stock levels and lead times for customer inquiries.
Work with freight forwarder in getting dispatches out on time
Log, research and investigate customer complaints
Strive to improve departmental processes, profits and service to customers, while helping to reduce costs.
Fill in information on plant Sandboxes so Sales Managers can determine prices.
Maintain a clean and safe work environment
Communicate and coordinate with internal departments
High school diploma, general education degree or equivalent
2+ years of experience in a similar role
Must be Bilingual (English/Spanish)
Knowledge of relevant computer applications
Moderate experience with Navision
Please visit us on the web at http://www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.