Our The Colony, TX ( Denton County ) client is seeking a temp to possible hire Bilingual Customer Service Representative.
Customer Service Representative Summary:
The Customer Service Representative will handle calls from members and providers regarding limited medical benefit plans.
Customer Service Representative Responsibilities:
To fulfill this role, the Customer Service Representative will have experience in medical benefits and claims inquiries
Answer questions and handle problem resolution on benefit, provider or claim issues
Escalate calls to the Claims Department as necessary
Spend approximately 90% of time on phones, averaging 70-90 calls per day
Follow up with members and providers as necessary
Process coverage changes and send out supporting documentation as required
Other related duties as assigned
Customer Service Representative Qualifications:
High school diploma required and a college degree is a plus
Two or more years experience as a customer service representative handling medical benefit and claims inquiries
Must be bilingual- Spanish/ English
Excellent communication skills, both written and verbal
Strong PC Skills- Word and Excel required
Must possess a desire to help people
Respond well to a stressful, dynamic environment
Flexible, uses critical thinking skills and open to learning new ideas/skills
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Please visit us on the web at http://www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.