Our Farmers Branch, TX client is seeking a Call Center Supervisor on a contract to possible hire basis in the security industry.
Responsibilities:
Effectively manage a team of customer service representatives while monitoring, evaluating, and analyzing their call center performances
Oversight of all call center activities including: Alarm input, Video surveillance, customer inquiries and complaints
Compiling necessary reports
Ability to communicate efficiently with other groups throughout the company about up to-date information and productive activity
Requirements:
Previous experience in a supervisory customer service role required
Previous industry experience in Security preferred
Business to Consumer, B2C, experience
Ability to work flexible hours in a fast-paced environment
Strong computer skills including MS Windows, Word, Outlook, and Excel
Must have excellent interpersonal skills and a positive personality
Excellent problem solving skills
Strong service orientation and professionalism
Please visit us on the web at http://www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.