Our Dallas, TX client is seeking an Information Systems Specialist.
INTERESTED? CLICK HERE TO APPLY!
The Objective of the Information Systems Specialist is to oversee the implementation of technology and take responsibility for the computer systems within the company, oversee installation, ensure backup systems operate effectively and provide support to the field and the company.
Demonstrate Superior Service by providing “Service with Vibe”
Demonstrate the 9 Points of Superior Service
Commitment to our guests’
Be the leader in providing prompt and courteous service
Be the ambassador of the “Vibe” – Lead by example
No problem is too small – Never say No
Handle guest complaints professionally
Ensure IS systems and equipment are functional to run a restaurant
It is the responsibility of the Information Systems Specialist to demonstrate and reinforce great leadership behaviors and our values in a fair, consistent and respectful manner to each of our franchisees. You will be responsible for:
Consulting with users, management, vendors, and technicians to assess computing needs and system requirements
Provide Help Desk support to the Support Center team members
Serve as a liaison between vendors and franchisees
Collaborate with department heads, managers¸ vendors and others to solicit cooperation and bring resolution to problems
Providing users with the appropriate and timely support and advice
Provide detailed plans for the accomplishment of project goals
Partners with vendors to ensure applications are being optimized.
The objective is to have hands on knowledge of current operating systems, therefore you will be accountable for:
Staying abreast of advances in technology
Evaluating user needs and system functionality and make recommendations
Scheduling upgrades and security backups of hardware and software systems
Researching and installing new systems
Ensuring all systems run smoothly, including anti-virus software, print services and email systems
Stores are PCI ready
Having full knowledge of POS systems
Provide a service that is consistently Superior as quickly as possible. You will maintain the standards set for:
Hardware and software licensing regulations
Security and anti-virus standards
Ensuring the security of data from internal and external attack
Providing secure access to the network from remote users
Provide the upkeep, maintenance and security of networks
Establishes and monitors key indicators to ensure a the systems supports the business needs
Ensure that locations are in compliance with all local, state and federal information systems regulations or any other governing local, state and federal regulation. You will be accountable for:
Hardware and software licensing compliance
Security and anti-virus compliance
Keep the location in compliance with the Franchise Agreement/License at all times
Protect confidential information
Degree in computer science or equivalent. College degree preferred
Minimum 2 yrs of managing web based applications
Ability to multitask and manage multiple projects simultaneously
Strong Project Management skills
Must have restaurant IS experience
Must have POS knowledge
Must have exceptional IS skills and fundamentals
Must read, write and communicate in English as it relates to the job
Ability to work with limited supervision
Ability to manage crisis situations in a calm and professional manner
Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, and approaches to problems
Great listening skills and taking time to understands the points being made and asking questions to gain clarity of the situation
Ability to compile, categorize, tabulate, verify and process data
Please visit us on the web at www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas, Tennessee, and Arizona, with locations in: Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land, and The Woodlands.
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.
Frontline Source Group is a proud sponsor of www.jobertalk.com. Please visit the site to get involved with social job networking across the web.
If your resume needs some help, check out www.theresumecorporation.com to bring your resume the attention it deserves.