Our Nashville, TN client is looking for Credit and Collections Representative on a temporary basis.

Job Summary: The Collections Representative is responsible for several functions involving of a customer account from contacting them to ensure correct set up, to helping them to resolve any problems and questions, to contacting customers to collect payment on their account.

Work  Activities:

Make at least 1700 outgoing calls each month

Help setup accounts for Internet and electronic processing.  Communicate new products and features to new and existing customers

Work returned payments and take necessary measures to collect on them

Work the 85% of credit line report with the Supervisor of C & C to determine whether a customer needs more money on the account or if the account should be placed on hold until payment is received

Answer incoming customer calls and any other calls made directly into the Collections dept.

Reconcile accounts and work out payment plans if necessary

Monitor the accounts and determine whether an account has the correct credit line in accordance with usage.  If the usage is more than determined contact the fleet to discuss a possible credit line increase.  If the credit line is drastically more than their usage the supervisor should be notified to possibly lower the credit line.

Handle any tasks given by the Supervisor or other co-workers as needed.

Tools and Machinery:

Telephone

Computer

Fax Machine

Copier

General office supplies

Job Context: The Collections Representative spends a majority of the time monitoring accounts, speaking with customers about their account, collecting funds.  The work day is spent in an office with climate control.  Stress is low to moderate.

Work Performance:

Answer the telephone in a prompt, pleasant, and professional manner.

Have a thorough working knowledge of the products and what they can do

Field questions effectively and accurately

Accurately enter all collection information into the system

Monitor credit lines and terms on accounts and report exceptions to Supervisor

Convert accounts to electronic payment and invoicing methods to speed cash flow

Reduce past due accounts and reduce bad debt write-offs

Be flexible – adhere to collection policies while using good judgment and acting as a team member.

A team player is a must.  Be a team player while working productively without direct supervision

Job Qualifications:

Upon hire, Collections Representative must:

Have a High School diploma or equivalent

1-3 years working experience in a similar profession

Computer skills – Excel, Word, Outlook

Excellent Organizational skills

Phone etiquette

Upon hire, it is expected that the Collections Representative:

Learn to use our collection system(s)

Communicate and work effectively with other team members

Communicate correct information in an effective, professional manner to customers

Please visit us on the web at www.frontlinesourcegroup.com

INTERESTED? CLICK HERE TO APPLY!

Equal Opportunity Employer, M/F/V/D.  Candidates must have authorization to work in the U.S.  Clients will not sponsor visas.

Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas, Tennessee, and Arizona, with locations in: Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land, The Woodlands, Nashville, and Phoenix.

Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements.  We work with clients and candidates in all areas of the United States and Canada.