Frontline Source Group – temporary staffing and direct hire firm – is looking for a Customer Service Manager for our Plano, TX client on a contract to possible hire basis.

Responsibilities
Supervise customer service support staff ( 2 full-time employees and possibly 1 part-time)
Answer calls in high volume call center
Assist in the resolution of customer service issues
Maintain courteous and business-like customer rapport through strong communication skills and personal effort
Recommend changes in customer service programs and procedures to improve customer service
Motivate staff in support of customer service objectives and timely and effective schedules
Conduct customer satisfaction surveys and customer follow-up
Coordinate communication between customers and service and maintenance technicians
Data entry
Perform other duties as assigned or necessary

Requirements:
HS Diploma; Associates Degree or Undergraduate coursework preferred
Minimum of 3 years’ experience in Customer Service environment
Ability to work approximately one Saturday per month
Exceptional written and verbal communication abilities
Excellent interpersonal skills
Basic understanding of accounting principles HUGE plus
Strong Microsoft Office Suite skills (Word & Excel)
Ability to prioritize duties and tasks
Excellent organizational and follow-up skills
Dependable

Please visit us on the web at http://www.frontlinesourcegroup.com

INTERESTED? CLICK HERE TO APPLY!

Equal Opportunity Employer, M/F/V/D.  Candidates must have authorization to work in the U.S.  Clients will not sponsor visas.

Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).

Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements.  We work with clients and candidates in all areas of the United States.