Our Brentwood, TN client is looking to hire Customer Service Representatives for a 6-month project that is a possible temp-to-hire.

Primary duties will be to answer incoming calls from Members or Providers and deliver superior customer satisfaction by providing accurate and timely resolution to inquires or concerns and to ensure that all information concerning call resolution is properly documented. This position must adhere to all company, federal and state regulations concerning rights to privacy.

Specific duties will include:
Answer incoming calls from Healthcare plan members and providers.
Utilize Windows and Web based applications to provide accurate information to customers on all calls.
Use superior customer service skills to give effective and efficient resolution to customer inquiries on all calls.
Use conflict resolution skills to handle escalated issues to achieve satisfactory resolution with patience and empathy.
Complete entries on specific reasons for calls, and resolutions achieved, into internal file database on all calls with great attention to detail.
Maintain confidences and meet company, federal and states guidelines on Customer’s right to privacy.
Completes special projects as assigned
Other administrative duties as assigned.

Skills/Experience required:
Min. 2 years call center experience
Insurance background and Medicare Advantage knowledge a definite plus
Provider billing experience a plus
Able to meet or exceed company’s minimum standards for phone metrics (goals), call resolution, customer satisfaction, quality and schedule adherence.

Please visit us on the web at http://www.frontlinesourcegroup.com


Equal Opportunity Employer, M/F/V/D.  Candidates must have authorization to work in the U.S.  Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements.  We work with clients and candidates in all areas of the United States and Canada.

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