Our Cool Springs, TN Apartment Management client is looking to hire a Customer Service Representative for an 8-week temporary assignment.
Purpose of the Job:
Customer Service Representatives have primary marketing responsibilities as they pertain to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases.
Essential Functions and Responsibilities:
Provide excellent service to all residents, prospects and visitors to the community
Effectively lease apartments and sell property’s products and services in accordance with budget guidelines
Follow Fair Housing Standards in all matters when working with prospects and residents Follow up on leasing traffic entries and monitor traffic trends
Maintain thorough product knowledge of property and that of major competition
Ensure the condition of leased apartments prior to move-in, including a final inspection and walk through with resident
Follow up with residents throughout their lease terms and coordinate the renewal process for each lease
Provide excellent customer service to residents, ensuring theirneeds are met
Knowledge, Skills and Abilities:
Must have excellent written and verbal communication skills
Must have strong working knowledge of MS Office Suite, andability to use computer Knowledge of Onesite, Yieldstar or other similar programs preferred
Must demonstrate ability to provide exceptional customer service
Must demonstrate ability to successfully work on a team
Must be able to clearly communicate both orally and in writing
Must be able to understand directives both orally and in writing
Must have superior interpersonal skills; ability to get along with diverse personalities; tactful; mature, flexible in any situation, able to shift priorities
Must be able to perform basic to intermediate mathematical functions
Education and Background:
BA/BS in business, sales or related field, relevant experience or a combination
1+ years multi-family leasing experience or 1+ years B2B selling experiencedesired
Please visit us on the web at http://www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.