Our Phoenix Arizona client is looking for a Help Desk Specialist for a long term contract with possible contract to hire:
Responsibilities:
Successful individual will be responsible for dispatching technical support (internal or third party) as necessary, and managing priority requests and mission critical responses. Will escalate projects as circumstances warrant and follow up to insure customer’s satisfaction. This position also functions as the HEAT Administrator, ensuring proper and timely documentation is maintained by the Client Support Specialists, analyzing services requests and trends and rendering periodic pro-active recommendations.
Software support includes providing the users timely support as requested and when difficulties are experienced.
To insure all repairs are performed in a cost-effective manner whether preformed internally or through out-sourced services.
Insure all warranty claims are filed in a timely basis.
Insure all inventory systems are kept in a controlled and professional manner.
To keep all desktop systems safe and operational for user’s utilization.
To assist other ITS application and operational manager’s, when required, for the successful deployment of their applications and related systems.
Qualifications:
3+ years of help desk support experience
Experience using and administering the HEAT 8 software application
Ability to multi-task, prioritize assignments and exercise prudent business judgment while maintaining effective performance
Solid working knowledge and proficient use of standard MS Office products
Accurate data entry skills
Experience using Crystal Reports is a plus
Must be capable of excelling in a fast paced environment
Please visit us on the web at www.frontlinesourcegroup.com
INTERESTED? CLICK HERE TO APPLY!
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas, Tennessee, and Arizona, with locations in: Austin, Dallas, Fort Worth, Plano, Houston Galleria, West Houston, Sugar Land, The Woodlands, Nashville, and Phoenix.
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.