Our Dallas, TX client is seeking an IT Support Specialist. The successful candidate will serve as the technical support specialist for various campuses and other technology related duties as assigned. As part of a small internal IT staff, this team member may also have small procurement duties, training and documentation responsibilities. Senior Director will have input in the hiring and review process.
First point of contact for all campus end user issues
Desktop /Laptop issues
Instructional technology support
Campus/CMO IT liaison
Setup client side printing and troubleshoot various client side printing issues. Escalate advanced printing issues to centralized IT team
Execute the deployment of client side computer standards as set by the centralized IT team
Client side computer deployments, including imaging process
Security practices and procedures
Answering, evaluating, and prioritizing requests for assistance from users experiencing problems with software and other computer-related technologies.
Logging and tracking requests using help desk software, maintains history records, and related problem documentation
Assist in planning for effective implementation of technology to meet student and staff needs
Demonstrate on a regular basis the use of technology in the classroom to improve teaching and learning (iShine, Microsoft applications, etc…)
Provide sustained, in-depth professional development for campus staff which focuses on the integration of core IT software, i.e. Microsoft software suite, Apple/Mac software suite where applicable
Make continuous improvements in self-development, key processes, techniques, and procedures related to the instructional technology support
Participate in collaborative processes to develop campus improvement plans and campus technology plans
Assist in orienting new campus staff
Occasional district-wide travel; occasional prolonged and irregular hours
Maintain current knowledge and skills through in-services, workshops, and/or seminars.
Self-discipline, the ability to prioritize tasks, and a detail-oriented working style.
Ability to learn from experience and informal/formal instruction.
Humble attitude about knowledge limitations, know when to ask for help.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements
Serves as the conduit between the customer community (internal and campus customers), software vendor support and the IT team
High school diploma or general education degree (GED)
1 to 3 years’ related experience and/or training; or equivalent combination of education and experience
High degree of proficiency in MS Office applications and MS operating systems
Proficiency in DHCP, WINS, DNS, TCP/IP
Familiarity with software support from 3rd parties
Expectations to learn new skills and acquire relevant industry certifications
Bachelors Degree – applicable major preferred (Management Information Systems, Computer Science, Business Management, Project Management, Process Engineering)- PREFERRED
Mac OS experience
Thin client experience (Citrix)
Experience developing workflows and process documentation
Please visit us on the web at http://www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.