Our Galleria area client has an immediate need for a Contract Level II – IT Service Engineer.
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SUMMARY
The IT Service Engineer reports to the IT Service Delivery Manager and will be primarily responsible for the problem resolution and maintenance of Windows Server 2003/2008 hardware, operating system and application issues. Additionally, the IT Service Engineer will have the ability to build, understand, and troubleshoot basic network configurations.
ESSENTIAL FUNCTIONS & RESPONSIBILITY
- Provide technical support service by identifying and resolving technical problems for end users by email, phone, or by travel to Client site.
- Work independently or with team members to resolve user support issues.
- Bring user issues to full resolution in a timely manner in accordance with contract Service Level Agreement (SLA).
- Document all details regarding each user’s problem as well as the resolution in the ticketing system.
- Configure, assemble, and support server hardware (HP, Dell, SuperMicro), including troubleshooting to identify hardware responsible for failures.
- Installation, configuration and administration & maintenance of all aspects of Windows 2003/2008 Operating Systems, including Active Directory, Terminal Services, Exchange Server, MSSQL Server, Permissions/Security, peripherals, and server-based applications.
- Install (on-site) workstations, servers, printers, accessories, network gear, operating systems, and applications
- Route tickets to the next level of support or management where additional skill sets are required to complete troubleshooting.
- Create knowledgebase articles to explain common problems and recommended solutions.
SKILLS
- Customer friendly attitude, patience and pleasant with difficult and frustrated users
- Strong written communication skills for updating tickets
- Ability to multi-task, prioritize and work in high-pressure situations
- Ability to follow, without exception, written and verbal instructions from users and management
- Ability to make quick, logically sound decisions based on user needs, environment capabilities, and technical knowledge
- Extensive experience installing, supporting, troubleshooting and recovering server hardware issues
- Intermediate or Advanced knowledge of Windows Server components such as Active Directory, DNS, DHCP, TCP/IP
- Hands-on experience installing, supporting and troubleshooting Microsoft Exchange Server 2003-2010
- Firm understanding of the flow of email over the Internet
- Extensive experience installing, supporting and troubleshooting Enterprise backup systems on Windows Servers such as Symantec BackupExec, Microsoft Data Protection Management
- Familiarity with functionality of and ability to install and configure printers, scanners, cameras
- Working knowledge of common SmartPhones functionality (iPhone, BlackBerry, Android) in an enterprise environment
- Experience with Citrix XenApp or XenDesktop (VMware experience desirable)
- Working knowledge of Cisco routing, switching, and firewalling to provide basic network troubleshooting
- Commitment to excellence, integrity, results and professionalism
REQUIREMENTS
- 3+ years supporting Windows servers; service desk experience desired
- Post secondary technical education
- Microsoft Certified Professional (Microsoft Certified Systems Engineer (MCSE) Certification desirable)
- Valid Driver License
- Willingness to attend position-related seminars, classes and testing to complete certification
- Ability to speak, pronounce, and communicate clearly in English to users at all levels
- Ability to lift up to fifty pounds, bend and use hands in a repetitious motion for at least 8 hours per day
Please visit us on the web at www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas, Tennessee, and Arizona, with locations in: Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land, The Woodlands, Nashville and Phoenix.
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.
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