Receptionist / Patient Care Coordinator – Allen TX

Our Allen, TX client is seeking a Receptionist/ Patient Care Coordinator.  The Patient Care Coordinator is the first point of contact for customer.  The Patient Care Coordinator is responsible for greeting customers, answering the phones, scheduling appointments, completing administrative processing and recordkeeping.  The Patient Care Coordinator will be able to answer questions regarding advertising promotions, screen customers to determine what services will meet their needs, and demonstrate excellent customer service.  The position supports the mission of the practice and adheres to the core values by demonstrating excellent customer care and incorporating marketing and customer retention calls as needed.

Customer Service:
Opens the office and ensures the front office is in order.
Retrieves phones messages and prioritizes return phone calls.
Greets and assists/directs customers who come to the practice.
Answers incoming calls and guides customers to the appropriate service.
Distributes and obtains appropriate forms, including new patient information, insurance information, and HIPAA information for all customers.
Schedules all appointments.
Prepares, pulls and files client charts on a daily basis.
Confirms hearing aids and ear molds are ready prior to client appointment.
Confirm the next day appointments.
Tracks referral source for all customers.
Ensures the beverage area is stocked and coffee is fresh.

Accounting functions:
Collects and records payments.
Completes bank deposits.
Prepares invoices and prints.
Accurately post charges, returns, and exchanges in the accounting system.
Submits appropriate information to the insurance carriers, and requests third party prior authorization as needed.
Works with insurance, and other agencies to facilitate authorizations and benefit verification as needed.
Generates customer bills after receiving Explanation of Benefits information from the insurance carriers as needed.
May be required to bill and contact customers who have overdue accounts.

Product Knowledge:
Performs minor hearing aid repairs as allowed by state law such as battery door or receiver checks.
Performs hearing aid checks and cleaning, as allowed by state law.
Familiarity with product for sales to benefit customer (training provided).

Miscellaneous duties:
Performs weekly and monthly outbound outreach to increase patient retention and new patient flow.
Sends out birthday cards to all customers in the data base.
Assists customers with exchanges or returns as needed.
Prepares marketing material as needed.
Maintains an attractive and welcoming office environment.
Completes all filing.
Prepares daily, weekly and monthly reports as directed.
Establishes and maintains good public relations.
Performs all other miscellaneous duties as assigned.
Practices good safety and infection control protocols.
Exercises confidentiality as it relates to all business and client information.
Possible in- and out-of-state travel for training 2 – 3 times per year.

Must be high school graduate.
Prefer an Associates degree in administrative, accounting, sales or customer oriented field or equivalent work experience.
Excellent interpersonal skills that allow effective working relationships with a diverse customer, colleague, and vendor population.  This includes listening, sales, and problem solving skills.
Ability to input and track sales revenues and balance accounts daily, weekly, and monthly.
Intermediate knowledge of Microsoft Office including Word & Excel
Must be able to organize time and prioritize numerous duties within strict deadlines.
Requires the ability to deal with numerous interruptions.
Must deal with customers in a caring and respectful manner.
Must be detailed oriented.

Please visit us on the web at


Equal Opportunity Employer, M/F/V/D.  Candidates must have authorization to work in the U.S.  Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements.  We work with clients and candidates in all areas of the United States and Canada.

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