Our Plano, TX client is seeking a contract to hire Sales Support/ Customer Service.
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Summary:
This person will be responsible for maintaining customer relationships with the highest level of service through order management, timely follow-up, a positive friendly attitude and the support of other team members in meeting department objectives. This person will be required to provide support to and coordinate information provided by other functions within the Company including Sales, Transportation Management, Logistics, and Credit/Collections. This truly is a position where you can determine your own career success.
Duties and Responsibilities: Duties other than those specified may be assigned.
Provides exceptional customer service, including building and maintaining effective internal and external customer relationships.
Answering telephone calls from both internal and external customers taking customer orders, providing product and delivery information, resolving customer concerns within guidelines, responding to requests for information, and coordinating information between various facets of the Company.
Following up to requests for information and communication including faxes, email messages, and voice mail messages.
Working with customers to ensure order accuracy, sample requests, and that all orders/samples meet company specifications.
Coordinating information and information flow between customers, Logistics, Transportation, and Sales.
Effectively and accurately manages customer orders of all Company products.
Serve as a functional backup within administrative department.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High School Diploma or equivalent (Bachelor’s degree preferred).
Three or more years of experience within a customer service, inside sales, or order entry role.
Demonstrated ability to identify and understand issues and resolve customer inquiries and develop appropriate solutions quickly and effectively.
Demonstrated intermediate skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, PowerPoint, Outlook, Internet, and other proprietary software).
Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals.
Strong attention to detail.
Please visit us on the web at www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas, Tennessee, and Arizona, with locations in: Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land, and The Woodlands.
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.
Frontline Source Group is a proud sponsor of www.jobertalk.com. Please visit the site to get involved with social job networking across the web.
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