Our Katy, TX client is in need of multiple Customer Service Associates for a contract position that has the potential to be contract to hire for the right candidates.
Summary:
There are close to 50 positions available for this role. Candidates must be available to work a shift somewhere between 7:00 am and 12:00 am. There are part time and full time positions available. Everyone must be available to train from 8:00 am to 5:00 pm for the week of November 18th without missing any days. All candidates must have availability to work both Saturday and Sunday.
Responsibilities:
Answers incoming calls or incoming chats in a professional manner.
Handles and resolves customer complaints, troubleshoots problems and provides information.
Responds to customer inquiries.
Researches required information using available resources.
Provides customers with product and service information.
Processes orders, forms and applications.
Identifies and escalates priority issues.
Routes calls to appropriate resource.
Follows-up with customer calls where necessary.
Completes call logs.
Completes call requests.
Requirements:
MUST have documented customer service experience, either in a call center, retail environment, front desk role, etc.
MUST have strong data entry skills and be able to compose professional email correspondence.
MUST be able to work a flexible schedule and be available from 7:00 am to 12:00 am each day of the week. (schedules are published usually 2 weeks ahead of time.)
In order to speed up the interview process, we invite you to create a video profile for immediate review. “Video Resume” This tool is cutting the number of interviews it takes to get to the offer, so we welcome you to take advantage of this wonderful tool.
Please visit us on the web at http://www.frontlinesourcegroup.com
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Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.