Our Phoenix, AZ client is in need of a Site Support Specialist for a Direct Hire opportunity.
Summary of Position:
Responsible for the front-line PC/LAN and software support for 40+ end-users and weekly trips to other office on west coast (LAS, POR) for technology support related activities. Will participate or project manage projects/tasks assigned for local, regional, or firm-wide initiatives.
Essential Functions:
Ensure end-users have optimal working equipment
Ensure end-users are supported quickly and efficiently for incidents, problems, and requests; reduce first-call-resolution times; must have excellent judgment for when to escalate
Monitor server and backup logs and database performance
Monitor LAN performance and be able to identify problems
Keeps accurate inventory of supported offices’ equipment
Must be passionate about helping people work more efficiently by utilizing technology with little or no downtime
Must be proactive in ensuring systems are performing and continue to perform at optimal levels
Regularly communicates with Office Administrators to ensure local office support expectations are met as it pertains to technology.
Acts as the local office(s) liaison and end-user (customer) advocate when needing support from other technology department teams.
Works with other IT Department teams and firm departments in performing tasks associated with firm technology
Answer phone incidents or requests 6:00 PM – 9:00 PM
The following are some of the technologies used in the offices that would be supported by the Site Support Analyst:
PC Systems: Dell desktops and HP and Lenovo laptops
LAN Devices: Dell switches, modems, UPSs, PDUs, Windows servers
Office Machines: Canon and OCE multifunction devices, fax machines, HP printers/scanner, Billback terminals, conference room audio/visual equipment
Telecommunication Equipment: MACs of phones on a Nortel Option 11c phone systems, voice/data circuits (PRI, MPLS, DSL, POTS), Video Conferencing equipment/circuits, and Blackberries
Additional equipment requirements:
A Blackberry and laptop will be provided by the firm. Home Internet access is required and the cost will be supplemented by the firm.
Education and Experience Qualifications:
Interwoven 8.x experience
Technical certifications such as A+, Network+, MCP, MCSA, MCSE
Bachelor’s degree from an accredited college or university
Summation support experience (break-fix, installation, technical support)
Advanced MS office 2003 troubleshoot experience
Office 2007 experience a plus
Blackberry, and Smartphone (android, iPhone) provision and troubleshooting
Analytical – Able to mine and collect data needed for problem solving and design projects.
Required:
2+ years experience in a technical support position in a law firm
Good understanding and experience with network and client infrastructure: such as backup strategies, server hardware, Microsoft server and client software (Exchange, Server 2003, Office 2003, WinXP, etc), login scripts, and network topology
Please visit us on the web at http://www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.