Support Analyst – Dallas Texas

Our Dallas, TX client is seeking a Support Analyst.

Apply Here!

The Support Analyst provides software technical telephone support to customers, troubleshooting incidents and billing providing resolutions or workarounds on function and usage of the client’s applications.​ This person will serve as primary support liaison between the company and the end customers.​  This person will handle customer support and the operations of Verify.

Duties include but are not limited:

  • Processing rate sheets errors.
  • Monitoring customer system health (Linux) and monitor Verify health.

The daily tasks will include:

  • Looking at stats on Linux like disk space and memory
  • Entering data into MySQL using Navicat or forms and basic queries
  • Data backups on Linux and archiving on DVDs
  • Answering customer support emails
  • Send out invoicing emails
  • Researching billing disputes

The individual needs to be familiar with Linux and databases.

Experience is required in the following:

  • Linux
  • Perl
  • MySQL
  • Regex
  • Databases
  • Spanish is a plus

One year of experience in Linux and MySQL required.

Please visit us on the web at www.frontlinesourcegroup.com

Equal Opportunity Employer, M/F/V/D.  Candidates must have authorization to work in the U.S.  Clients will not sponsor visas.

Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas, which include locations in Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land, and The Woodlands.

Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements.  We work with clients and candidates in all areas of the United States and Canada.

Frontline Source Group is a proud sponsor of www.jobertalk.com.  Please visit the site to get involved with social job networking across the web.

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