Technology Services Manager – Nashville, TN

Frontline Source Group – temporary staffing and direct hire firm – is looking for a Technology Services Manager for our Nashvile, TN client on a direct hire basis.

Job Description:
Responsibility for technology services staff
Defining roles and requirements of associates
Interviewing, hiring, mentoring, and coaching associates
Directing and assigning personnel to projects and activities
Building consensus within teams and among peers’ teams
Reviewing, evaluating and assuring quality of work and customer service
Preparing and delivering performance reports

Responsibility for technology services/business relationships
Building and maintaining relationships with business department leaders and associates (e.g. Operations, Customer Service, Safety, Training, etc.)
Proactively gathering and acting on feedback from business “customers”
Tracking and improving metrics, KPI, uptime, etc.
Determining and addressing patterns and problems in support posture
Reporting to the business on weekly metrics, project status etc.

Responsibility for support, maintenance, and tracking of existing technology
Identifying, prioritizing, and resolving reported problems
Ensuring third+ tier support efforts are coordinated, monitored, logged, tracked and resolved appropriately.
Tracking network device, server, and storage
Developing, maintaining and managing to annual financial budgets

Responsibility for implementing new technology
Participating and/or generating project charters for new infrastructure projects
Establishing and managing project scopes and schedules
Collaborating with technology and services architects
Prioritizing project work against ongoing support and maintenance activities
Supporting efforts and needs of other technology groups’ projects (application development, field, solution center, analytics, etc.)

Responsibility for procurement and vendors
Managing vendor relationships (technology and contract labor)
Managing appropriate inventory level and mixture

Requirements:
Demonstrated progressive experience in the management of enterprise infrastructure teams
Demonstrated process improvement in previous roles (TQM, Lean, Six Sigma, etc.)
Understanding of ITIL, including ITIL certifications
Strong experience with Analytical / Organization tools (excel, SSRS, Crystal, etc)
PMI, ITIL, MCSE, CCNP certifications desirable
Minimum of eight (8) years of experience information systems, project management or process improvement roles with progressive responsibility for projects, personnel, etc.
Minimum of four (4) years of accredited college work with a degree in Business Administration, Information Systems, or similar.  Preference for MBA or other advanced degree; degree requirements may be waived with significant related and demonstrable work experiences

What will also make you successful:
Customer service orientation
Preference for working in a team-oriented, collaborative environment
Ability to motivate and direct team members
Ability to understand and communicate the organization’s goals and objectives
Strong written and oral communication skills
Ability to translate technical concepts into user-friendly language
Ability to effectively prioritize and execute tasks in a high-pressure environment
Understanding problem isolation, management, priority setting, quality management techniques and ability to adapt them to deliver highest quality products for the organization

Please visit us on the web at http://www.frontlinesourcegroup.com

INTERESTED? CLICK HERE TO APPLY!

Equal Opportunity Employer, M/F/V/D.  Candidates must have authorization to work in the U.S.  Clients will not sponsor visas.

Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).

Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements.  We work with clients and candidates in all areas of the United States.

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Project Manager – Coppell TX

Our Coppell, TX client is seeking a contract to possible hire Project Manager. 

This is a newly created opportunity for someone with excellent growth potential and GREAT benefits.

Requirements:
ERP or CRM Software Experience (Enterprise)
SaaS, M2M
PMP, ITIL Certification
Bachelor’s with a minimum of 5 years’ experience.
Stable history and very strong communication skills as this position will be “customer facing”.

Please visit us on the web at http://www.frontlinesourcegroup.com

INTERESTED? CLICK HERE TO APPLY!

Equal Opportunity Employer, M/F/V/D.  Candidates must have authorization to work in the U.S.  Clients will not sponsor visas.

Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).

Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements.  We work with clients and candidates in all areas of the United States and Canada.

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Project Manager – Coppell TX

Our Coppell, TX client is seeking a contract to possible hire Project Manager. 

This is a newly created opportunity for someone with excellent growth potential and GREAT benefits.

Requirements:
ERP or CRM Software Experience (Enterprise)
SaaS, M2M
PMP, ITIL Certification
Bachelor’s with a minimum of 5 years’ experience.
Stable history and very strong communication skills as this position will be “customer facing”.

Please visit us on the web at http://www.frontlinesourcegroup.com

Equal Opportunity Employer, M/F/V/D.  Candidates must have authorization to work in the U.S.  Clients will not sponsor visas.

Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).

Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements.  We work with clients and candidates in all areas of the United States and Canada.

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Regional IT Manager – Dallas Texas

Our client in Dallas, TX Is looking for a Regional IT Manager for an international telecom organization:

Specific Requirements
Degree standard capabilities desired
Professional IT qualifications beneficial, i.e. MCTS, CCNA, ITIL
Experience managing teams and IT environments
Knowledge of Networking, Datacentre, and Microsoft technologies
Minimum 3 years’ Service Desk experience
Flexible and proactive attitude
Ability to communicate at all levels
Good customer service skills
ITIL process knowledge
Experience working with large suppliers and negotiating contracts
Capable of multitasking and handling load under pressure
Experience of hardware and software asset management

Responsibilities & Duties

Running of all Americas Region offices IT systems and procedures, including:
Full ownership of the Americas Service Desk
Completion of Incidents/Problems as agreed within SLAs
Maintain all Corporate, Development & Production IT services to agreed standards including:
Device Lab Infrastructure and Environment
VMware estate, SCCM, Active Directory & IP Telephony system
Datacentre rooms
Desktops, Laptops & Mobile Phones
Managing cost, aid in delivering all regional IT projects to time and budget
Adhere and enforce Company ITIL procedures
Supplier management of 3rd party suppliers / contractors
IT Compliance to customer contracts
Hardware & Software lifecycle management
Backup and Offsite Lifecycle
Create and maintain procedures and documentation for the IT department
Maintenance and deployment of all office equipment, e.g. printers & patch panels
Service Desk calls diagnosis, and escalation to other team members if required
Regional hardware and software asset management
Compliance and enforcement of SLAs
Regional IT OpEx & CapEx Budget management
Implement and enforce IT policies

Business Management Responsibilities
Takes ownership of client needs/requests and facilitate their completion.
Contributes to the organisation and development of the IT team and its processes.
Takes responsibility for delivery of assigned projects or modules.

People Management Responsibilities
Is a key team member who sets an example to colleagues.
Provides coaching, mentoring and expertise to colleagues.

Key Attributes
A self-motivated individual with high levels of energy
A positive thinker, with consistent levels of evident enthusiasm
Open, honest and direct. Is comfortable in giving and receiving constructive feedback
Has high personal standards and promotes them in others
A valued team member, who upholds  values and professional integrity at all times
Flexible, versatile and copes well under pressure

Please visit us on the web at www.frontlinesourcegroup.com

INTERESTED? CLICK HERE TO APPLY!

Equal Opportunity Employer, M/F/V/D.  Candidates must have authorization to work in the U.S.  Clients will not sponsor visas.

Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).

Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements.  We work with clients and candidates in all areas of the United States and Canada.

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