Frontline Source Group – temporary staffing and direct hire firm – is looking for a Customer Service Representative for our client in The Woodlands, TX on a Direct Hire basis.
This is an opportunity to join an established company that continues to grow. This chemical company is the 2nd and 3rd largest producer, respectively, in the Americas for their specific products, and has won multiple awards for Safety and Environmental Excellence. They sit in a beautiful office in The Woodlands business district.
Benefits & Features:
As a large organization, they possess excellent Medical, Dental, and Vision benefits as well as a great 401K program. More importantly, this is an office culture of performers who work very well as a team. This department in particular is the source for internal promotion into other aspects of the organization. A career-minded individual would fit wonderfully into this organization.
Your role with the company:
The Customer Service Specialist is a very visible role within the company. The primary responsibility is working with client companies through the order process from beginning to end. This includes setting up accounts, verifying shipment dates, make changes to orders as necessary, and communicating with all parties (internal and external) to ensure an optimal experience. This level of contact with customers requires someone who is very analytical, an independent problem solver, and is customer-minded while at the same time keeping the company’s best interest in mind as well. As this role works with multiple departments internally, someone who is skilled in relationship building and fostering teamwork is ideal. Additional duties include developing customer relationships, investigation into customer complaints to resolution, and monitoring and expediting shipments.
This is an environment where everyone’s work is highly visible which promotes a great team environment. The Customer Service Specialist works closely with Logistics, Sales, Finance, and Supply Chain teams as well as direct contact with external customers. It is this unique structure that allows ones career to grow in other areas where they show aptitude.
4 year degree is required for this position
2-5 years of experience in a Customer Service role
Exposure to supply chain and transportation is a plus
Bilingual in Spanish is also a plus
Working knowledge of SAP or a major ERP system is a plus but not required
Strong time management skills, effective communication and problem solving abilities are also necessary given the pace of this department and organization
Please visit us on the web at http://www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States.