Frontline Source Group – temporary staffing and direct hire firm – is looking for a Tier 1 Help Desk Specialist for our Stafford, TX client for a contract to possible hire opportunity.
Summary:
Tier 1 Help desk responsibility – #1 priority to be available for any helpdesk issues.
Duties/Tasks:
Handle all basic computer issues that come up in the office
Remote support of employees that work off-site
New employee setup
Helping to set up new computers, basic Windows 8/Windows 7 knowledge
Enough Exchange familiarity and delegated admin rights to set up new emails
Help to keep track of inventory
Phone setup assistance
Shipping/Retrieving of company provided assets
Calendar Setup for Client Campaigns
Just the basic ability to keep track of requests/send out the “template” email of our initial setup instructions
Do the routine testing
Assist with testing, setup and initial planning of procedures for new calendar system
Assist Users with Salesforce.com issues
Troubleshoot for users and management
Set-up new Salesforce.com accounts.
Deactivate accounts
Run reports for Management
Report user adoption issues
Create dashboards
Update screen layouts
Work with 3rd party SFDC apps
Work with data imports, list building and data cleaning projects
Other IT related projects such as installations of anti-virus or new IM tool on individuals’ PCs.
Keeping track of or developing computer use policies
Keeping track of software/license status
Requirements:
2+ years of Tier 1 help desk support experience
1+ year of recent experience supporting Salesforce.com
HS Diploma Require, some college or trade school training is beneficial
MUST have previous experience with Salesforce.com
Experience working in a corporate office environment is ideal
Please visit us on the web at http://www.frontlinesourcegroup.com
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Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States.