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Would you like to work for a great company? We have an outstanding opportunity for Bilingual Customer Service Representatives in Carrollton, TX on a long term 3-4 month contract basis.
Company Profile:
Headquarters based in DFW area
Great team environment
Long term tenured employees
Strong work/life balance environment
Bilingual Customer Service Representative Role:
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Bilingual Customer Service Representative Background Profile:
High school diploma or equivalent
Bilingual in Spanish is highly preferred
Customer Service experience is required
Excellent verbal and written communication skills
Great telephone personality and demeanor
Basic PC skills necessary, plus a technical aptitude to learn more
Ability to process information quickly and have the ability to be flexible
Must be able to work 11: 30 am – 7: 30 pm, Monday – Friday
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate “ Benefits” tab.