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Customer Service Representative
Busy and growing client located in Irving, TX has an immediate need for several Customer Service Representatives on a contract to possible hire basis.
Company Profile:
Benefits and HR Consulting
Team Environment-Awesome Leadership
Growing with room for advancement
Customer Service Representative Role:
As a Customer Service Representative working in a call center environment, you will be working to support participants with their accounts.
Navigate through multiple computer applications with speed and accuracy.
Assist customers with resolving issues and answer any questions they may have
Receive and implement coaching and feedback in order to achieve individual and team performance goals.
Provide high level of professionalism and customer service to a variety of customers.
Ability to read and interpret documents.
Customer Service Representative Background Profile:
High School Diploma or GED
Minimum of 2 years contact center experience in providing customer service in the benefits or healthcare industries
Ability to type minimum 35 wpm
Excellent verbal and written communications skills over the phone as well as email
Project a positive demeanor with co-workers and customers
Ability to listen and address customer issues to provide resolution and retain the client
Must work well under pressure with excellent attention to detail and multi-tasking ability
Must be able to pass a state, federal and criminal background check
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate “ Benefits” tab.
Features and Benefits of Client:
Medical/Dental/ Vision
Life Insurance
401K w/match
PTO- 3 weeks
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