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Customer Service Representative
Our client, located in Austin, TX, is looking for a Customer Service Representatives for a contract to possible hire role.
Company Profile:
Government agency that deals with tax appraisals
Your Role:
The hours of this position are 7: 45 to 4: 45 pm Monday through Friday
This role will consist of helping customers over the phone, face to face and through email
Review various deed records and other recorded instruments which show property ownership.
Update customer information
Maintain files
Will deal with customers that are not always happy due to the nature of the business
Background Profile:
Bilingual: English/Spanish would be ideal
High school diploma or equivalent
2+ years of experience in a customer service role both over the phone and in person
Must be able to learn quickly. This is not a role where there are just a couple of questions that a customer might ask. This person is required to retain a lot of information
Must have great communication skills
Must be proficient at grammar and filing (test will be given)
Must have a stable work history
Previous experience with Word and Excel and must show data entry experience on resume
Work experience in mortgage lending, property management or other related field.
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate “ Benefits” tab.
Features and Benefits of Client:
Medical, vision and dental insurance
Retirement savings
Vacation
Paid holidays
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