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Great opportunity to work for an outstanding company in Tomball, TX as a Customer Service Representative / Warranty Service Representative on a contract to possible hire basis.
Company Profile:
Leader in helping homeowners make their home more beautiful
Company where hard work and great performance are recognized
Casual work environment and dress code
Great team environment
Customer Service Representative / Warranty Service Representative Role:
The Customer Service Representative / Warranty Service Representative will work closely with the Warranty and Services department.
Speak with customers, answer questions and provide information regarding scheduling, services, warranties, reimbursements, ordering, and permits
Handle warranty and service related questions
Provide excellent customer service with a warm, friendly and professional attitude
Schedule installation/service appointments for the technicians and installers
Assist with verifying orders are in and ready to be delivered
Customer Service Representative / Warranty Service Representative Background Profile:
High School diploma or equivalent
5+ years customer service experience – speaking over the phone directly with customers
2+ years working in the home building industry or a home service industry
1+ years customer service experience working with warranties/services speaking with homeowners
Experience with scheduling/dispatching of service technicians
Experience working in Windows and Doors industry a plus
The ideal candidate will have strong organizational and attention to detail skills, along with outstanding customer service skills.
Ability to provide professional and courteous service to each customer
Familiar with Houston and surrounding area
Desire to work in a fast-paced environment
Strong computer skills – MS Office Suite
Quick learner, reliable and ability to work in a digital environment (paperless)
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! You can see the extensive list of benefits on our website under the Candidate “ Benefits” tab.
Features and Benefits of Client:
Medical, Dental and Vision
Aflac
HRA
Paid Time Off (PTO)
401K with a match
Bonuses
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