Everyone’s journey to success is different, but learning about these journeys can be educational, uplifting, inspirational, and informative. Frontline Source Group’s podcast “People. Process. Service”… Source: Frontline Source Group Corporate
When it comes to Marketing, there’s perhaps no more worldly of a digital specialist than Amine Bentahar, author of “Voice Search: The New Search Engine,” and COO of Advantix Digital,
What do the Graha Tower in Indonesia, the Golden Tulip Holland Resort, the Amsterdam Bridge, and the Omni Dallas Hotel all have in common? They’re all projects completed by 5G
Bill Kasko, President and CEO, Frontline Source Group, Inc, joined host Tyler Kern for the premiere episode of People, Process, Service: A Frontline Source Group podcast. The focus of this
They’re the first contact customers, visitors, employees, and other stakeholders have with your business. They act as gatekeepers, planners, problem-solvers and general movers, and shakers when things… Source: Frontline Source
As the saying goes, don’t mess with Texas – and especially with North Texas and its Best Places to Work. These are the companies honored annually by the Dallas Business
It’s no secret that the demand for top engineering candidates is off the charts in today’s marketplace. Manufacturing, mechanical, electrical and other specialty engineers are highly sought after as companies…
Who says working in a call center can’t be fun? Employee happiness is critical to the success of your business – yet it’s sometimes overlooked in call center environments. This
“Customer service shouldn’t be a department. It should be the entire company.” Excellence in customer service is the bottom-line requirement for businesses to achieve the elite ranking as one of
Your receptionist is the voice of your organization. For many customers, the first impression they have of your company is directly tied to the person who answers the phone when
If you have an employee who fails to contribute, is detrimental to performance, and has a negative, toxic attitude to boot, the solution is simple: Find a replacement and let
Unless you’ve been living under a rock, you’re well aware it’s a candidate’s market when it comes to recruiting, hiring and retaining talent. As of the end of July 2019,
Sometimes even the best managers have to think outside the box to find creative ways to motivate their team members. If you doubt even for a moment that boosting employee
You want your employees to feel good about coming to work. By creating a family atmosphere, you make work feel like a place that matters personally to your team members.
When one of your account managers resigns unexpectedly, it can feel like you’re starting all over again building a relationship with the customers they’ve been serving. Not only are you
When it comes to workplace ergonomics, there’s no one-size-fits-all formula. What works best for your staff depends on the specific type of tasks they perform, as well as their personal
Interviewing is stressful. This applies to you, as well as to your candidates. While some nervousness and anxiety is to be expected, an overstressed candidate can pose a problem. They may not be
As a manager, you need to coach and train employees, work with those whose performance may not quite measure up, and confront those who aren’t pulling their weight. And inevitably,
The term “ghosting” is generally associated with dating, especially the online version. But it has quickly become common when it comes to job candidates, as well. This actually makes sense
Forbes is a global institution in the business and media world, renowned not only for the quality of its content but also for its respected lists and rankings. To be named
One of the hallmarks of leadership is supporting and encouraging the strengths of every team member – because true leaders understand they’re only as successful as the people who work
Well over 125,000 employees from coast to coast are surveyed each year as Inc.com develops its annual rankings of companies deemed the best places in the United States to work. Inc. has long been recognized…
So, you’re interviewing candidates for accounting positions at your company – but you’re not an accountant yourself. While you’re perfectly at ease assessing soft skills, general knowledge and cultural… Source: Frontline Source Group Corporate Blog
Ninety-five percent of Americans own cell phones. Unless you live under that proverbial rock, you need to accept them as a regular part of everyday life. But in the workplace, cell phone
An employee’s first week on the job is a crucial time – one that can make or break their long-term loyalty to your company. Successful new hire onboarding is one of the most important human capital