Our client in Carrollton, TX Is looking for a Avaya Engineer:
The Engineer III serves as a Tier 1 & 2 Avaya Converged Technologies Engineer
PRIMARY RESPONSIBILITIES
Responsibilities for this position include but are not limited to the following:
Applying subject matter knowledge and experience in the support and operation of Avaya CM 5.x communications platforms, Verint WFO, Microsoft Unified Messaging, Microsoft Lync 2010 and Polycom Video solutions.
Resolving complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Providing expertise, support, and guidance to other teams and possibly participating in cross-functional initiatives
Providing 2nd and 3rd level support and maintenance of the Enterprise Voice Solutions.
Supporting and maintaining Avaya deployments in multiple locations.
Supporting and maintaining Polycom Video deployments in multiple locations.
Supporting and maintaining Lync 2010 deployments in multiple locations.
Performing station level programming and MAC (Moves, Adds and Changes) on Avaya CM, Verint WFO, Lync 2010, Polycom Video – Providing expertise, support, and guidance to other teams and possibly participating in cross-functional initiatives.
Implements and maintains advanced telecommunication applications such as CMS, PBX software, call accounting, Microsoft Unified Voice Messaging, Microsoft Lync 2010
Performs routine system administration and maintenance on local or remote locations with no impact to the business
Maintains a Unified Dial Plan
Uses Avaya Integrated Management Suite of tools to monitor and troubleshoot network components or endpoints
Keeps documentation up to date for all telecommunications systems such as toll free numbers, call center routing, trunking and voice announcement scripts
Proactively analyses, troubleshoots and resolves telecommunications systems and circuit issues in a timely manner.
Resolves open help desk tickets and verifies all issues were properly resolved and documented
Execute project work related to the Voice/Telephony support area during service interruptions with minimal supervision. This includes managing vendors and communicating status to the area supervisor(s)
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
High School Diploma is required
BS/BA in Computer Science, Information Systems Business, or an equivalent formal training or work experience
Minimum of Five+ years’ experience in voice telecommunications with extensive experience in: VoIP technologies, Avaya S87XX/S83XX/S85XX media servers, Gateways, Unified Messaging, Call recording/screen capture applications, CMS (custom report designer), ASA (Avaya Site Administration) and vendor management.
Expert knowledge and hands-on advanced systems design and programming for call center ACD’s, using Avaya CMS tools (Routing, EAS, Vectors, VDN’s, variables, CMS Report Designer tool, agents, etc.)
Experience with large scale or complex Avaya communication system architectures and implementations
Experience in Avaya Communication Manager and Microsoft Unified Messaging
Possess knowledge of communications protocols including SIP and H.323
Experience with Avaya Call Center functions, vectors, VDN, announcements, and routing
Experience with Lync 2010 system configuration and end user management
Experience with support and maintenance of Avaya VOIP Product Line; Avaya S8800, S8300, G650, G450
Experience with Call Accounting Software such as VeraMark/VeraSmart
Experience with Polycom Video Solutions (HDX, RMX, VBP)
Exceptional verbal and written communication skills
Advanced experience working with large Toll-Free networks using VZB Toll Free routing
Expert knowledge and hands on experience configuring and supporting large ACD EAS call center environments in a distributed environment.
Experience in a wide range of PBX and call center systems.
Expert knowledge and hands on experience with IP telephony skills and Unified Messaging integrated with MS Outlook.
Expert knowledge of telecom network infrastructure (i.e., local & long distance Telco’s, Telco products, TFN’s, etc.).
Expert knowledge and understanding of voice infrastructure (i.e., wiring, cabling, add, move, change configurations. T1/T3, local access, etc.)
Strong interpersonal skills, including the ability to effectively communicate complex technical concepts to non-technical end users.
Expert Ability to develop and manage project plans and manage activities within the plan scope. Maintain documentation and change management procedures.
Please visit us on the web at www.frontlinesourcegroup.com
INTERESTED? CLICK HERE TO APPLY!
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.