Our client in Dallas, TX Is looking for a Regional IT Manager for an international telecom organization:
Degree standard capabilities desired
Professional IT qualifications beneficial, i.e. MCTS, CCNA, ITIL
Experience managing teams and IT environments
Knowledge of Networking, Datacentre, and Microsoft technologies
Minimum 3 years’ Service Desk experience
Flexible and proactive attitude
Ability to communicate at all levels
Good customer service skills
ITIL process knowledge
Experience working with large suppliers and negotiating contracts
Capable of multitasking and handling load under pressure
Experience of hardware and software asset management
Responsibilities & Duties
Running of all Americas Region offices IT systems and procedures, including:
Full ownership of the Americas Service Desk
Completion of Incidents/Problems as agreed within SLAs
Maintain all Corporate, Development & Production IT services to agreed standards including:
Device Lab Infrastructure and Environment
VMware estate, SCCM, Active Directory & IP Telephony system
Desktops, Laptops & Mobile Phones
Managing cost, aid in delivering all regional IT projects to time and budget
Adhere and enforce Company ITIL procedures
Supplier management of 3rd party suppliers / contractors
IT Compliance to customer contracts
Hardware & Software lifecycle management
Backup and Offsite Lifecycle
Create and maintain procedures and documentation for the IT department
Maintenance and deployment of all office equipment, e.g. printers & patch panels
Service Desk calls diagnosis, and escalation to other team members if required
Regional hardware and software asset management
Compliance and enforcement of SLAs
Regional IT OpEx & CapEx Budget management
Implement and enforce IT policies
Business Management Responsibilities
Takes ownership of client needs/requests and facilitate their completion.
Contributes to the organisation and development of the IT team and its processes.
Takes responsibility for delivery of assigned projects or modules.
People Management Responsibilities
Is a key team member who sets an example to colleagues.
Provides coaching, mentoring and expertise to colleagues.
A self-motivated individual with high levels of energy
A positive thinker, with consistent levels of evident enthusiasm
Open, honest and direct. Is comfortable in giving and receiving constructive feedback
Has high personal standards and promotes them in others
A valued team member, who upholds values and professional integrity at all times
Flexible, versatile and copes well under pressure
Please visit us on the web at www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.