Our Katy, TX client is in need of multiple Customer Service Associates for a contract position that has the potential to be contract to hire for the right candidates.
Answers incoming calls in a professional manner.
Handles and resolves customer complaints, troubleshoots problems and provides information.
Responds to customer inquiries.
Researches required information using available resources.
Provides customers with product and service information.
Processes orders, forms and applications.
Identifies and escalates priority issues.
Routes calls to appropriate resource.
Follows-up with customer calls where necessary.
Completes call logs.
Completes call requests.
MUST have documented customer service experience, either in a call center, retail environment, front desk role, etc.
MUST have strong data entry skills and be able to compose professional email correspondence.
MUST be able to work a flexible schedule and be available from 7:00 am to 10:00 pm each day of the week. (schedules are published usually 2 weeks ahead of time.)
Please visit us on the web at www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.