Our Dallas, TX client has an immediate need for a business to business Customer Service Specialist to build and maintain relationships with their clients in the wholesale furniture import/export industry in order to promote their products and services. The ideal candidate must have strong interpersonal skills, with excellent phone etiquette an engaging personality, and must be very customer focused. Temp to possible hire opportunity.
Job Responsibilities:
The Customer Service Specialist will assist clients with any issues they might have regarding shipments of products, resolve product or service problems by clarifying the problem and explaining the best solutions to solve the issue.
Record and maintain account information in customer accounts.
Handle paperwork processing following customer resolutions.
Audit customer satisfaction as well as motivate the repeat usage of company products.
Maintain product knowledge, quality focus, problem solving, market knowledge, documentation skills, listening, phone skills, resolving conflict, analyzing information and multi-tasking.
Motivate and assist the customer service team with the best resolutions for customer issues.
Other related duties as assigned.
Requirements:
5+ years in a Customer Service role is required.
Previous experience in the furniture or import/export industry is highly preferred.
Experience dealing with multiple product issues in a customer service role.
Knowledge of shipping and receiving logistics.
Proficiency in MS Office Suite with ability to learn new software quickly.
A professional phone voice is the key for this role.
Excellent communication skills in English, both written and verbal.
Ability to build and maintain good relationships with clients.
Team player willing to help with other duties outside of customer service responsibilities.
Strong work ethic.
Dependable.
Great opportunity for growth.
Monday-Friday, 8-5.
Please visit us on the web at www.frontlinesourcegroup.com
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Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.