Frontline Source Group – temporary staffing and direct hire firm – is looking for a Dispatcher for our Farmers Branch, TX client on a temporary/contract to possible hire basis. 

Position Description:
Motivate and Support your Technicians: This is your main priority as a Dispatcher.
Keep your Technicians Happy: Make their job easier by keeping the communication lines open and making yourself available to them.
Set Boundaries: Ensure your Technician is completing his work. However, always remain friendly. If there are any issues, escalate to Management.
Technicians’ Policies and Procedures: Familiarize yourself with the daily duties your Technician is responsible for, example Customer satisfaction, contact the Customer 30 minutes out, up-front pricing, correct invoicing, collecting payment, etc.
Maximize the Technician’s Work Time and Minimize Travel Time: Learn the Technician’s service territories. Dispatch according to the location and description of Service Call.
Time Management: Monitor your Technician’s time management and assist the Technician when necessary. Use Nextraq to determine if the Technician is on schedule, if not contact the Technician and work together for a solution.
Avoid Overbooking & Minimize Call-backs: Make certain all Technicians’ are equally booked according to their abilities and the job description. Below are the most common service calls.
Ensure Customer Satisfaction: Adhere to the Customer’s service call window. If the Job is a morning call – make certain your Technician has the Purchase Order he needs for supplies and any additional items needed for the job.
Happy Calls: Contact the Customer to verify their satisfaction. IF there is an issue, escalate to Management.

Position Requirements:
1 to 3 years’ experience in a service dispatch position
HS Diploma or GED equivalent required
Previous use of a residential service customer software required
HIGHLY preferred if previously used ServiceCEO or SuccessWare21 in a previous dispatch position
HIGHLY preferred previous experience in the residential pool industry
Ability to multitask and communicate clearly with customers
Helpful and positive personality

Please visit us on the web at http://www.frontlinesourcegroup.com

INTERESTED? CLICK HERE TO APPLY!

Equal Opportunity Employer, M/F/V/D.  Candidates must have authorization to work in the U.S.  Clients will not sponsor visas.

Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).

Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements.  We work with clients and candidates in all areas of the United States.