Our client in Alpharetta, GA is looking for a Genesys Applications Support Professional:
Qualifications:
Skill Experience Needed
Genesys Framework Expert Required
Genesys Routing Expert Required
Genesys Multimedia (chat, email,etc) Expert Required
Genesys Agent Applications (GAD GPlus, etc) Expert Required
Genesys SIP Server Expert Required
SIP Technology Expert Required
RTP Technology Expert Required
Websphere Voice Response Intermediate Desired
Websphere Voice Server Intermediate Desired
Avaya PBX Intermediate Required
Project Name: 7×24 Genesys application support for ERSC
Project Description: (What project will the NPW be working on?)
Contractor should be Genesys certified.Overall responsibility for systems availability, capacity planning and management, system performance, configuration, software and hardware for Genesys contact center based applications. Gathers, analyzes, and translates business requirements, technology trends, and current system constraints into overall system and technology requirements. Designs and develops systems, network, and automation architecture. Responsible for planning the implementation of new technologies and technology upgrades and consults with application development groups on strategies and architectures. Leads effort for technology product and standard selections and implements technology decisions. Oversees user admin (adds, changes, deletes, back-ups, file restores) in one or more operating environments. May work with the client organizations to analyze technical problems and recommend solutions. Provides support to Genesys based hosted contact center clients. May provide technical leadership to a team of individuals. Should possess current Genesys certifications.
Internal Network Services:
Genesys Framework
Genesys Routing
Genesys Reporting
Genesys Multimedia (chat, email, etc)
Genesys Agent Applications (GAD, GPlus, etc) Genesys SIP Server
SIP technology
RTP technology
Websphere Voice Response
Websphere Voice Server
Websphere Application Server
Avaya PBX DB2
SQL AIX
VXML
WVR State Tables
Sebel CTI
Architect / Desgin Voice Networks Architect / Design Genesys Solutions
Troubleshooting / Problem Analysis
Please visit us on the web at www.frontlinesourcegroup.com
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Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.