Frontline Source Group – temporary staffing and direct hire firm – is looking for a Patient Care Coordinator for our Phoenix, AZ client on a contract to possible hire basis.
Job Duties
Maintain confidentiality when dealing with any patient information.
Interact with patients, physicians, coworkers and visitors in a courteous, professional manner.
Answer and direct telephone calls to appropriate staff in a professional, courteous and timely manner.
Sort and distribute incoming faxes to appropriate staff.
Sort and distribute incoming mail, including interoffice mail, to appropriate staff.
Coordinate inventory/ordering of office supplies and distribute to staff accordingly upon delivery.
Report and coordinate necessary maintenance of office equipment.
Schedule patients for physician ordered procedures.
Perform scheduling and/or IV in a timely fashion. Ensure work flow does not get behind.
Follow any protocols and procedures implemented by management.
Compile and mail information packets to patients once they are scheduled for procedures.
Complete appropriate correspondence with patients/physicians concerning cancellations/“no-shows”.
Contact and schedule patients for ordered procedures if cancellations create appointment openings.
Retrieve and file patient medical records as needed, to obtain or insert documentation.
Forward medical record documentation to various locations and services as requested and authorized.
Forward all needed billing documents to Corporate Office in timely and consistent manner.
Obtain and review patient insurance information from medical records.
Communicate with various insurance companies in order to obtain patient insurance information/authorization.
Enter accurate insurance verification information and special instructions into the system when necessary.
Perform pre-determinations and obtain authorization numbers for schedule procedures as needed.
Make follow-up calls to insurance companies regarding pre-determination and authorization numbers if required.
Inform insurance companies of change in date of service when patient procedures are rescheduled.
Note patient insurance changes or corrections in medical records.
Obtain any clinical and/or compliancy information needed for services rendered in a timely fashion.
Assist and cover for other Patient Care Coordinators with all duties as needed.
Follow all Medicare, accrediting bodies (AASM, JC, ACHC…) and SleepMed’s policies that are in place.
Update management of any concerns of issues in the work place in a timely fashion.
Maintain positive relationships with management, office staff, physicians and their staff as well as our patients.
Any other duties assigned.
Requirements:
Must have high school diploma and 1-2 years of related experience, preferably in a hospital or physician office setting.
Must be detail-oriented, organized and have the ability to effectively communicate with individuals and groups.
Must be familiar with medical terminology and demonstrate proficiency in typing and the use of Microsoft Office Applications.
Must have professional and courteous telephone skills and the ability to manage multiple projects at one time.
Please visit us on the web at http://www.frontlinesourcegroup.com
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Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States.