Our Downtown Fort Worth, TX based non-profit client is looking for Operations Manager for their After Market Servies division.
Position Summary: The Operations Manager is responsible for managing the operations, maintenance and sales management, equipment and material resources in the region to achieve the Business Plan financial goals while delivering the highest quality service to our clients. Functionally, this position assumes overall responsibility for the AMS Business within the Business Unit.
Essential Duties & Responsibilities:
Oversee AMS Business with outside customers and field team leaders.
Monitor the progress of revenue work.
Examines estimates and repair costs to make sure economy is observed as the job is done right
Support help to facility parts departments, District Manager and Field Supervisors, Shop Manager and Field Service Manager.
Must comply with all applicable safety and environmental policies and procedures
Participates in the Quality Improvement Process as required
Responsible for meeting the company’s financial goals through optimum utilization of personnel, equipment and material resources, and the set-up of proper control systems and sound expense controls to ensure these goals are met.
Champions a quality management culture and execution of Service Excellence Program.
Ensures the organization is optimally suited to identify customer needs and problems, to offer the most appropriate and cost effective solutions; delivers the best job execution with outstanding service quality.
Fully implements and actively promotes Health, Safety & Environmental standards and policies, as well as any other customer or external agency’s regulatory requirements.
Evaluates the safety effectiveness of operations through systematic analysis of near-misses and accidents, to promptly determine their cause and the corrective actions required in terms of personnel awareness/training and/or equipment standards/maintenance.
Promotes a people-oriented culture where employees are valued as individuals as well as for their professional contributions. Practices and encourages the use of the “fair, consistent and explainable” approach to all personnel management issues.
Maintains, through his Managers and through personal contact, a working knowledge of customers activity plans and market conditions to accurately forecast activity trends and derive from those realistic yet challenging business plans.
Regularly attends Service Quality meetings organized by Managers with customers to ensure our services, products and technical support meet customer requirements.
Ensures that staff are given the training, resources and support required to perform a safe and high quality job.
Delegate’s responsibilities and activities as it might be judged necessary to enhance the role of every team member while allowing the Manager to focus on his core responsibilities.
Motivates people to work to the best of their ability as part of the team through open communications, regular meetings, coaching and counseling, attention to their needs, recognition and rewards for their individual contributions and collective accomplishments.
Manages the operation and personnel/customer relations under a strict code of professional behavior and impeccable business ethics.
Develops sales plans and strategy for active and potential pursuits.
Establishes close customer contact to determine customer needs, and position the Company to satisfy those needs.
Coordinates sales distribution by establishing sales territories, quotas and goals and assigns sales territory and account responsibility to sales personnel.
Ensures account manager coverage across sales territory.
Reviews market analyses to determine customer needs, volume potential, prices schedules and discount rates and analyzes market conditions and coordinates pricing strategies.
Represents Company at trade association meetings to promote product.
Compiles periodic sales report showing sales volume and potential sales.
Gives customer presentations regarding products.
Monitors the competition and reports actions and trends to management
Required Skills or Tools:
Excellent computer and keyboard skills
Strong organizational and communication skills.
Strong interpersonal skills for customer relations and negotiation skills
Time management skills – ability to work under deadlines to completion of tasks.
Ability to maintain polite demeanor and tactful approach under stressful conditions
Analytical ability with common sense approach to problem solving
Ability to know the different kinds of compressor units to be serviced through the shop
Ability to deal with projects which compete for time.
Ability to manage and arbitrate time and money spent on projects and functions within the daily operations of the company.
Ability to plan, forecast, and coordinate future events.
Excellent management skills.
Strong verbal, written, analytical, and interpersonal skills.
Ability to organize and prioritize work to meet deadlines.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Proficient in MS Office (Word, Excel ad PowerPoint) preferred.
Preferred Education/Experience:
Bachelor’s Degree Preferred
10+ years of management experience (5+ in a multi-tasking environment).
10+ years in the gas compressor field
Good knowledge of all different makes and models of gas compressors
Please visit us on the web at www.frontlinesourcegroup.com
INTERESTED? CLICK HERE TO APPLY!
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas, Tennessee, and Arizona, with locations in: Austin, Dallas, Fort Worth, Plano, Houston Galleria, West Houston, Sugar Land, The Woodlands, Nashville, and Phoenix.
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.