Our client in Fort Worth, TX is looking for a Career Advisor on a contract to hire basis. The selected candidate will have the following skill set:
Position Overview :
The Career Advisor will be responsible for managing the full range of student needs, which include general inquiries, technical issues, enrollment opportunities/ lead generation, and post-enrollment activities such as externship and career services
Job Responsibilities:
Responsible for working one-on-one with students to ensure complete satisfaction including:
Addressing questions or concerns
Setting educational goals
Providing opportunities through organized intern/externship programs
Providing personalized assistance in securing employment upon completion of their program
Proactively identifying themes and developing scalable solutions such as updates to standard operating procedures, knowledgebase, outbound communications, and proposals to adapt policies and guidelines to better meet student needs
Work with peers and directly with potential employers to develop externship opportunities
Work collaboratively with colleagues and manager in effectively passing of admissions leads, identification of inquiries and issues, student completion and retention rates, and metrics that drive the business
Requirements:
2+ years’ of direct customer service experience in technical support environment required
2 year degree with exceptional professional work experience in a related field required
4 year degree preferred
Must be proficient with Microsoft Word and Excel
Experience using Microsoft Access, InfoPath, and SharePoint required
Technically astute and learning agile; able to navigate websites and enterprise apps without instruction
Experienced, proven problem-solver and troubleshooter, specializing in complex customer issues
Please visit us on the web at http://www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.