Our client, located in Rosenberg, TX is looking for a Temporary to possible hire Customer Service Representative.
Duties and Responsibilities:
Enter customer orders accurately and immediately upon receipt
Answer customer email requests accurately, swiftly, and politely
Redirect shipments to customer sites as required
Working with Logistics Team to update delivery status
Answer ad-hoc requests from staff and customers as required
Act as a customer link to production
Makes a suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations
Compiles with all appropriate policies, procedures, safety rules and regulations
Performs related duties as assigned
Learn customer order habits and products and apply that knowledge to best support the financial requirements of the company and the needs of the customer
Responsible for a large portion of customer deliveries of company products
Responsible for entering and acknowledging customer orders, lead time requests, order status, logistics
Resolves customer requests requiring analysis of situations to determine best use of resources
Serves as liaison between the customer and various departments. up new accounts, maintains records, prepares reports and performs work processing and related duties
Knowledgeable of customer service inclusive of manufacturing environment, ground transportation, and other information that provides valuable service to our customers
Requirements:
MUST have experience working in an industrial environment, such as: oil and gas, chemical, refinery as a CSR.
Must have excellent computer skills and proficiency with MS Office Suite
Comprehensive customer service experience focused on treating customer’s right while making good financial decisions for the company
Proactive customer service approach- ability to contact customers versus waiting for phone calls to come in with a problem
Positive attitude and great interpersonal skills
Excellent written communication skills
Excellent verbal skills and phone etiquette
Good time management and stress management skills
Please visit us on the web at www.frontlinesourcegroup.com
INTERESTED? CLICK HERE TO APPLY!
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas, Tennessee, and Arizona, with locations in: Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land, and The Woodlands.
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.