Our DeKalb, IL client is seeking a Field Service Engineer on a direct hire basis.
This is an opportunity The Field Service Engineer will be responsible for day-to-day field service support of project management, construction, and channel partners. The ideal candidate will have a complex knowledge of construction practices, installation procedures, technical comprehension, practical field application, and strong customer service orientation. This position will require candidate to become the in-house expert on installation of the flat-panel jacked tanks and related products.
Primary Responsibilities:
Receive/Manage all incoming field service issues regarding construction and operational issues
Visit customer work sites to provide technical guidance and assist with product installations
Review and understand technical drawings and installation procedures related to steel tanks and concrete foundations
Work with engineering and other internal resources to resolve complex design or layout problems
Resolve quality issues by coordinating with manufacturing resources
Recommend product improvements
Develop presentations and technical training for new product lines and changes to current products
Manage backcharges and warranty claims – merit, cost, resolution, etc.
Work with project managers to promote strong customer relations
Education/Experience:
4 year Technical or Engineering degree
5+ years of commercial construction experience (manufacturing experience is a plus)
General construction safety knowledge and training
Requirements:
Demonstrate initiative and ability to interpret and resolve complex issues
Capable of solving issues quickly, handle multiple projects, and strong organizational skills
Strong technical skills and ability with MS Outlook, Word, Excel, and PowerPoint
Strong mechanical aptitude and able to formulate repair and rework methods
Ability to travel up to 80% (primarily domestic & Canada)
In order to speed up the interview process, we invite you to create a video profile for immediate review. “Video Resume” This tool is cutting the number of interviews it takes to get to the offer, so we welcome you to take advantage of this wonderful tool.
Please visit us on the web at http://www.frontlinesourcegroup.com
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Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, San Antonio, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix and Scottsdale).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.