Network Support – IT Service Engineer – Level I – Houston Texas

www.FrontlineSourceGroup.com

Our Galleria area client has an immediate need for a Network Support – IT Service Engineer – Level I.

INTERESTED? CLICK HERE TO APPLY!

SUMMARY

The IT Service Engineer reports to the IT Service Delivery Manager and will be responsible for the problem resolution of workstation or networking issues, basic server administration, and facilitation of the outstanding user service support experience.

ESSENTIAL FUNCTIONS & RESPONSIBILITY

  • Provide technical support service by identifying and resolving technical problems for end users by email, phone, or by travel to Client site.
  • Work independently or with team members to resolve user support issues.
  • Bring user issues to full resolution in a timely manner in accordance with contract Service Level Agreement (SLA).
  • Document all details regarding each user’s problem as well as the resolution in the ticketing system.
  • Provide instructional and administrative support services to users.
  • Initiate calls to Client contacts notifying of automated alarms, known issues, network maintenance, and on-going problems.
  • Install (on-site) workstations, servers, printers, accessories, network gear, operating systems, and applications
  • Route tickets to the next level of support where additional skill sets are required to complete troubleshooting.
  • Create knowledgebase articles to explain common problems and recommended solutions.

SKILLS

  • Customer friendly attitude, patience and pleasant with difficult and frustrated users
  • Strong written communication skills for updating tickets
  • Ability to multi-task, prioritize and work in high-pressure situations
  • Ability to follow, without exception, written and verbal instructions from users and management
  • Ability to make quick, logically sound decisions based on user needs and technical knowledge
  • Basic working knowledge of desktop, laptop, server and network hardware
  • Working knowledge of Windows XP, 7 and Windows Server 2008 and 2003
  • Intermediate or Advanced knowledge of Office 2003, 2007, and 2010
  • Intermediate or Advanced knowledge of malware removal tools and practices
  • Familiarity with functionality of and ability to install and configure printers, scanners, cameras
  • Working knowledge of common SmartPhones functionality (iPhone, BlackBerry, Android)
  • Willingness to work irregular hours and participate in a 24×7 weekly on call rotation
  • Passion for excellence, integrity, results, professionalism and enjoyment of working with end users

REQUIREMENTS

  • 2+ years customer service experience; service desk experience desired
  • High School Diploma or GED; Bachelors degree preferred
  • Valid Driver License
  • Willingness to attend position-related seminars, classes and testing to complete certification
  • Ability to speak, pronounce, and communicate clearly in English to users at all levels
  • Ability to lift up to fifty pounds, bend and use hands in a repetitious motion for at least 8 hours per day

Please visit us on the web at www.frontlinesourcegroup.com

Equal Opportunity Employer, M/F/V/D.  Candidates must have authorization to work in the U.S.  Clients will not sponsor visas.

Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas, Tennessee, and Arizona, with locations in: Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land, The Woodlands, Nashville and Phoenix.

Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements.  We work with clients and candidates in all areas of the United States and Canada.

Frontline Source Group is a proud sponsor of www.jobertalk.com.  Please visit the site to get involved with social job networking across the web.

If your resume needs some help, check out www.theresumecorporation.com to bring your resume the attention it deserves.

Digg This
Reddit This
Stumble Now!
Buzz This
Vote on DZone
Share on Facebook
Bookmark this on Delicious
Kick It on DotNetKicks.com
Shout it
Share on LinkedIn
Bookmark this on Technorati
Post on Twitter
Google Buzz (aka. Google Reader)
19 Comments on “Network Support – IT Service Engineer – Level I – Houston Texas
  1. Pingback: Tweets that mention Network Support - IT Service Engineer - Level I - Houston Texas | Frontline Source Group -- Topsy.com

  2. Pingback: Network Support – IT Service Engineer – Level I – Houston Texas | Temps 2 Hire

  3. Pingback: Network Support – IT Service Engineer – Level I – Houston Texas | Frontline Source Group Jobs Employment Careers

  4. Pingback: Network Support – IT Service Engineer – Level I – Houston Texas | Staffing Agencies

  5. Pingback: Network Support – IT Service Engineer – Level I – Houston Texas | HR Staffing

  6. Pingback: Network Support – IT Service Engineer – Level I – Houston Texas | FSG Search Group

  7. Pingback: Network Support – IT Service Engineer – Level I – Houston Texas | Houston Temporary Agency

  8. Pingback: Network Support – IT Service Engineer – Level I – Houston Texas | StaffingAgencyForSale.Com

  9. Pingback: Network Support – IT Service Engineer – Level I – Houston Texas | Staffing Agency Articles

  10. Pingback: Network Support – IT Service Engineer – Level I – Houston Texas | Sales Rep Employment

  11. Pingback: Network Support – IT Service Engineer – Level I – Houston Texas | Twitt Houston

  12. Pingback: Network Support – IT Service Engineer – Level I – Houston Texas | Temp Talent Jobs

  13. Pingback: Network Support – IT Service Engineer – Level I – Houston Texas | Jobs In 512.Com

  14. Pingback: Network Support – IT Service Engineer – Level I – Houston Texas | FSG USA

  15. Pingback: Network Support – IT Service Engineer – Level I – Houston Texas | Twitt Austin

  16. Pingback: Network Support – IT Service Engineer – Level I – Houston Texas | Tweet Houston

  17. Pingback: Network Support – IT Service Engineer – Level I – Houston Texas | 713-960-6300

  18. Pingback: Network Support – IT Service Engineer – Level I – Houston Texas | Dallas Temporary Agency

  19. Pingback: Network Support – IT Service Engineer – Level I – Houston Texas | EZ Jobs - Frontline Source Group

Leave a Reply


Warning: mysql_query() expects parameter 2 to be resource, object given in /home/blogfsg/public_html/wp-content/plugins/autopost/resources/fncs.inc.php on line 295