Our Northwest Houston client is looking to hire a Bilingual Customer Service Representative on a contract to possible hire basis.

Job Summary:

  • The successful candidate will receive and process incoming sales and service requests to meet the needs of the customer.

Job Duties:

  • Actively supports the company’s quality process to achieve total satisfaction of customer’s requirements.
  • Answers all incoming requests for products and services.
  • Processes all customer purchase orders.
  • Informs the customer of the order status and takes action to ensure orders are expedited to meet the customer’s needs.
  • Provides copies of literature to customers as needed. (i.e. Operation and maintenance manuals, spec sheets, etc.)
  • Works closely with the Business Unit Leader and Operations Manager, regional sales managers to service new and existing accounts.
  • Prepares all customers quotations per customer specifications.
  • Logs customer complaints, notifies management of any lost sales and initiates resolution of the problem to prevent recurrence.
  • Processes product returns.
  • Maintains complete and current catalogs and price lists for the purpose of providing customers with information and assistance.
  • Assists in the training and development of any new CSR’s.
  • Processes credit memos when needed as outlined in the procedure manual.
  • Sees that all invoice filing is update and easily attainable.
  • Provides proof of deliveries as needed.

Job requirements:

  • Previous sales or customer service experience preferred.
  • High School diploma or equivalent.
  • Product knowledge of industrial safety products a plus.
  • Knowledge of Microsoft Office Suite.
  • Ability to read, write and speak English and Spanish.
  • Ability to problem solve
  • Ability to calculate figures including discounts, commissions and volume.
  • Attention to detail with ability to prioritize and meet deadlines.

Please visit us on the web at www.frontlinesourcegroup.com


Equal Opportunity Employer, M/F/V/D.  Candidates must have authorization to work in the U.S.  Clients will not sponsor visas.

Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas, Tennessee, and Arizona, with locations in: Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land, The Woodlands, Nashville, and Phoenix.

Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements.  We work with clients and candidates in all areas of the United States and Canada.

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