Our Plano, TX is seeking a contract to hire Support Services Technician- Tier II. This person will be working with customers on software related problem issues.
Responsibilities:
Evaluates system potential by testing compatibility of new programs with existing programs.
Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
Places software into production by loading software into computer; entering necessary commands.
Maximizes use of software by training users; interpreting instructions; answering questions.
Sometimes prepares reference for users by writing instructions.
Maintains historical records, document software changes and revisions.
Maintains professional and technical knowledge by attending educational workshops
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
5+ years of experience with software related support.
Degree in related filed for Support Software Tech, MIS or CS.
Multi-faced and fast paced.
Ability to meet deadlines.
Must be detail oriented and have ability to convey information back to customer at their knowledge level.
Outgoing personality, friendly and courteous.
Prompt and professional appearance.
Must have skills in the following areas: Problem Solving, Software Maintenance, Presenting Technical Information, Process Improvement, Software Maintenance, Vendor Relationships, Software Performance and/or Database Performance Tuning
Please visit us on the web at www.frontlinesourcegroup.com
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Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas, Tennessee, and Arizona, with locations in: Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land, The Woodlands, Nashville, and Phoenix.
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.