Our Dallas, TX client is seeking a Technical Support individual on a direct hire basis.
Job Summary: Customer Support Technician
As a Customer Support Technician you will receive inquiries via telephone and email from customers regarding technical and non-technical issues for semiconductor devices, and handle issues at various levels of technical support. As a key member of this support Team, you must understand and remain within support boundaries, and follow detailed escalation procedures. A combination of having strong technical/product knowledge, relationship building skills, and sales lead generation skills makes you the ideal candidate for this opportunity. As a Customer Support Technician for you are the voice of the company!
Responsibilities
- Provide technical support for customer’s on Semiconductor Products via telephone and email
- Utilize support systems / tools and technical / functional knowledge to remotely resolve a customer problem
- Work directly with the customer to understand the inquiry and/or escalate to next level to help facilitate to resolution
- Review of open customer issues on a daily basis, updating our customers on the status of their escalated cases
- Help customers gain understanding of products and navigation through website
- Understand the objectives of each department and knowing when to use them as a resource
- Cross-collaboration through multiple team to work towards a common goal
Required Skills
- Minimum of 2 years of college, Associates degree in Electronics
- General understanding of schematics/ datasheets for device functionality i.e. amplifiers, power management, logic, data-converters, DSP and microcontrollers
- A high level of analytical skills; ability to analyze and interpret technical inquiries
- Advanced writing and verbal communication skills
- Ability to multi-task and prioritize job requirements
- Strong personal organization skills and time management
- Must be detailed and process oriented
Helpful Skills
- Minimum of 2+ years experience in technical customer service in the Semiconductor industry
- 2 years experience in a customer support call center environment is a plus
- SAP experience is a plus
- Fluent Spanish and/or Portuguese verbal and written communication is a plus
Please visit us on the web at www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas, which include locations in Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land, and The Woodlands.
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.
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