Our Austin, TX client is seeking a Customer Care Specialist on a contract to possible hire basis:
Duties include, but are not limited to:
Use common customer feedback to identify opportunities to improve the customer experience and drive efficiency in delivering unmatched customer care.
Serve as liaison between customers and other departments to communicate information
Assist customers with phone and email inquiries about order status, payments, refunds and site operation as well as provide information about products and services
Effectively handle difficult situations
Other duties as assigned
Qualifications:
BA/BS degree preferred
2-3 years of customer care experience in a high-volume contact center or service environment
MS Office Programs (Word, Excel and PowerPoint)
Please visit us on the web at www.frontlinesourcegroup.com
INTERESTED? CLICK HERE TO APPLY!
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.
Frontline Source Group™ is one of the fastest growing Information Technology, Accounting, Legal, Human Resources, Administrative, and Clerical staffing and direct hire firms with offices throughout Texas (Arlington, Austin, Dallas, Fort Worth, Plano, Houston Galleria, Lewisville, West Houston, Sugar Land, and The Woodlands), Tennessee (Nashville and Brentwood), and Arizona (Phoenix).
Frontline specializes in matching top talent with companies for direct, contract, and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.